One of the ways the IRS is addressing complaints about phone call wait times is with voice bots. The agency has been using voice-activated software to help taxpayers navigate service menus and get answers to relatively simple questions since January 2022. Now, it’s expanding bot use to help callers set up and modify payment plans. And, by the end of this year, the IRS expects bots will be able to help callers with account and return transcripts, payment history information and current balance owed. To request these services without speaking to a live person, you’ll need a personal identification number: https://bit.ly/3tM2zdW
- Home
- Contact
- Contact Us
- Services
- Individuals
- Small Business
- International
- Company Planning, Structuring, & Organization
- Innovative Tax & Financial Planning
- Industries
- Professional Services
- Oil & Gas CPA
- Healthcare
- Real Estate Accounting
- Non-Profit
- Personal Taxes
- Events
- News
- Events
- Newsletters
- Media
- Guest Speaker
- About
- Our Mission
- Testimonials & Professional References
- History
- Team
- Community
- Careers
- Resources
- End of Year Tax Planning
Skip to content
Related Posts
Tax-Saving Tips-November
Using Children’s IRAs to Pay for College If your child has earned income (maybe from working in your business), you may want to consider establishing…
Tax Reduction Series–November
In this Issue: Key Tax Facts and Scenarios Entertainment Tax Deductions Look Fishy John Henry is engaged in an IRS audit, and he has a…
Scroll to Top